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Technician Job Description

Last updated 1 August 2017


Qbt Consulting is a growing, medium sized Managed Service Provider and IT Consultancy based in Sydney’s Northern Beaches. We’re looking for an experienced IT Technician/Consultant to join an internal Support Team and provide phone, email, remote and onsite support to our clients. A successful candidate must have a keen interest in IT and at least 2-years’ experience in a similar role with an MSP, or substantial experience in an internal IT role.


A candidate will need to be very organised, a quick learner, have a passion for providing excellent customer service and be dedicated to building and improving their knowledge and skill.

Within the business there is great potential to grow and advance your career. Peer support and mentoring is also engrained in to the company’s DNA

A candidate will have the following experience:

  • Proven, solid logical thinking in terms of troubleshooting
  • Proven knowledge of the Microsoft Server and Application stack
  • Interest or experience in Cloud technologies;
    • Microsoft Office 365
    • Microsoft Azure
    • Amazon AWS
    • Google GCP
  • Experience supporting clients over the phone including troubleshooting Windows problems and Outlook connectivity issues
  • Ability to install Windows desktop and configure simple routers and network devices such as switches and NAS boxes
  • Excellent presentation & communication skills
  • Excellent organisational & time management skills

As the business consists of IT Professionals, a candidate will need to be genuinely interested in all technologies.

Other requirements to progress through to an interview are:

  • Current working rights in Australia
  • Proven experience in the required areas and technologies
  • Solid References
  • NSW driver’s license and own transport (you’ll be required onsite with clients from time to time)

Next Steps

If this sounds like the job for you, please fill in the application form to the right and should you be shortlisted, we’ll be in contact shortly.

Only shortlisted candidates will be contacted and proof of working rights may be required.

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