Qbt Consulting > Support > End User Support

End User Support

Aside from your products, your staff are your company’s biggest asset. Technology allows them to connect and serve your customers. End user support is then paramount to a successful and profitable business.

During the onboarding process, a dedicated field team is assigned to a client. Their first order of business is to get to know your company. How you’re unique and what some of your immediate challenges are. It’s our aim to provide an exceptional end user experience every time!

Qbt Consulting End User Support Technology

There’s only one thing that matters; customer satisfaction

Users have issues – ensuring you have a team of passionate IT professionals available for them is priceless. Qbt Consulting feels that there is no better feeling than getting a user to their “Ahh” moment. The moment where a misunderstood concept makes perfect sense.

Our team of engineers and consultants are trained in all software and platforms that we provide. They have a passion for helping your staff get the most out of the solution that’s been put in place for them.

Proactive Support

In the age of instant gratification reactive support doesn’t cut it. It means that your business has had an issue in the first place!

Qbt Consulting would rather you not experience any issues with your technology investment. We use a series of Remote Management and Monitoring tools with all our clients. These systems track all your servers, computers, laptops, applications and links. The past 20-years has taught us a thing or two. We’ve built a comprehensive list of alerts and status’ to watch for.

In the event of an alarm is tripped, one of your support engineers springs into action. They’ll work with our detailed checklists to resolve the alarm. By doing this, we can ensure you and your end users stay productive and connected.

Outsource to experts

Your business has gotten to where it is today and will get to where it’ll be in the future, by hiring the right people. Getting a team of great people on your side is a sure-fire way to succeed in business. Making sure you’ve got the best IT team possible is no different. Working with Qbt Consulting gets you access to a team of 30+ certified IT Professionals dedicated to your end user support.

Onsite with your staff

Qbt Consulting prefers to be out, onsite with you and your business where ever possible. It’s much easier resolving an issue when you’re able to be there with the user. Present, on-site support is something that we’ve prided ourselves on for almost the entire time we’ve been operating (since 1997!).

Qbt Consulting Teamwork Proactive Support

This model is much more effective than working with 100% remote IT staff. Through our time, we’ve found that predominantly remote support services lose the personal touch. They aren’t able to have a full understanding of your business and how it works. Every business has a human element. Through email and tickets alone, you can’t get the feel for the working culture.

We like our support to fit like a glove – a custom-made glove.

Dedicated Support Professionals

Dedicated Support Professionals

Every Qbt Consulting client has a dedicated team of Engineers, Consultants and Technicians to ensure their systems and support are available at all times.

Committed time to respond

Because slow help is no help at all, Qbt Consulting run under a set of clear Service Level Agreements with all clients. Astringent set of guidelines ensuring you and your business receive the support you deserve.

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Average Resolve Time

Previous Work

Qbt Consulting has been delivering excellence for our clients for over 20 years. To have a look at some of the projects we’re most proud of, jump on over to Our Cases section and have a read through!